Welcome to Kanak Collections’ FAQ section. Find answers to common questions about our products, orders, and services below.

1. What type of jewellery does Kanak Collections offer?

We specialize in imitation and fashion jewellery inspired by traditional and contemporary designs. Our products are made using high-quality materials that resemble real gold and stone jewellery.

2. Are your products made of real gold or silver?

No. All our products are imitation jewellery, crafted to provide the look and feel of real ornaments without the high cost.

3. How can I place an order?

You can easily place an order through our website: https://kanakcolletions.com.
Just browse your favorite designs, add them to your cart, and proceed to checkout.

4. What payment methods do you accept?

We accept secure online payments via:

• Credit/Debit Cards

• UPI and Net Banking

• Popular digital wallets

All transactions are processed through trusted payment gateways for your safety.

5. How long will it take to receive my order?

Orders are usually delivered within 5–10 business days, depending on your location.
Once shipped, you’ll receive a tracking number via email or SMS.

6. Can I return or exchange an item?

Yes. If your product is damaged, defective, or incorrect, you can request a return or exchange within 5 days of delivery.
Please check our Returns & Refund Policy page for detailed information.

7. What if I receive a damaged or wrong item?

In such cases, please contact us immediately at info@kanakcolletions.com with your order number and photos of the item. We’ll arrange for a quick replacement or refund.

8. Do you ship outside India?

Currently, we deliver only within India. We plan to expand international shipping soon — please stay tuned for updates.

9. How do I track my order?

You can track your order using the “Track Order” option on our website by entering your order ID and registered email or phone number.

10. How should I care for my imitation jewellery?

To maintain shine and durability:

• Keep jewellery away from water, perfumes, and sweat.

• Store in a dry place, preferably in an airtight box or pouch.

• Wipe gently with a soft cloth after use.

11. Can I cancel my order after placing it?

Yes, orders can be cancelled within 24 hours of purchase by contacting our customer support.
Once dispatched, orders cannot be cancelled.

12. How can I contact customer support?

For any assistance, please contact:
📞 +91 9072699959
✉️ info@kanakcolletions.com
📍 East Fort, Thrissur, Kerala, India – 680005